FAQ

Our coconut oil is raw and unrefined, which means it retains its natural properties—including its tendency to turn more lotion-like at cooler temperatures, typically below 76°F (24°C). This is completely normal and does not affect its quality, purity, or effectiveness. It's kind of like raw honey in that it can be both a liquid and a solid without affecting quality.

Melting coconut oil is simple and safe:

Warm Water Bath: The labels are waterproof. Place the bottle in a bowl or sink filled with warm water for a few minutes. You don't need to melt the whole bottle. Remember, less is more. A drop or two is all you need. 

PRO TIP: At home we melt the coconut oil in a warm water bath and pour a quantity into a small bowl beside the sink. This alleviates the need to constantly remelt.  Then, even if your oil is still lotion-like, scoop a small quantity out of your bowl and rub your hands together. The warmth of your hands will melt the oil instantly. You'll find this old school decant method is the most efficient and keeps your bottle looking fresh and new.  An extra step but worth it for the benefits raw coconut oil provides! Please kindly do not microwave the oil or bottle.

Yes! Kaikoa’s sun and skincare body oil is artisanally batched, handpoured, and hand-labelled in limited quantities at our workshop on the Island of Maui in the beautiful Hawaiian Islands.

Our coconut oil is a natural oil extracted from the meat of fresh coconuts. It’s rich in fatty acids, making it deeply moisturizing and nourishing for skin and hair. It's excellent for massage and is fully body safe, reef safe, and ocean neutral. It makes an excellent hand lotion, body lotion, bath oil, dry heel treatment, lip balm, cuticle treatment, and deep oil treatment for hair. It's an excellent and very gentle make-up remover. 

We proudly offer 100% natural, organic, cold-pressed coconut oil in its purest form. We have exactly one ingredient: 100 percent organic Maui Coconut oil! Our vanilla scented product has two ingredients. Coconut and vanilla! Both are AMAZING for your skin (without the long list of things we can't pronounce!) Our oil is cold-poured and fully cold-processed to preserve its natural aroma, nutrient-rich composition, and full therapeutic benefits, making it an exceptional choice for skincare and haircare. Coconut oil has been used in Polynesia for millennia. It has stood the test of time!

We offer two premium varieties:

1.) Original Coconut Oil (Unscented)
Raw, unrefined, and cold-pressed from fresh coconuts. This variety retains its natural scent, nutrient profile, and integrity for a clean, versatile experience.

2.) Vanilla-Scented Coconut Oil
Infused with pure Madagascar vanilla oil to deliver a warm, luxurious aroma. This is the same coconut oil as our unscented original with just essential oil of vanilla added.  Perfect for indulgent skincare routines and self-care rituals.

Kaikoa’s raw, unrefined coconut oil is packed with natural antioxidants and medium-chain fatty acids like lauric acid, which help hydrate, soothe, and protect both skin and hair.

For skin, it locks in moisture, calms irritation, and supports the skin’s natural barrier, especially when applied right after a warm shower. For hair, it adds shine, tames frizz, and works beautifully as a leave-in conditioner. Looking for that elusive shine? This is the solution. 

Kaikoa's is a clean, multi-use staple that delivers luxurious hydration without any additives or dilution.

Our coconut oil is incredibly versatile. For skin, the best time to apply is right after a warm shower, when your skin is clean and slightly damp. This helps lock in moisture and improves absorption. Just warm a small amount between your palms, massage gently into dry areas. It will soak right in and turn to silk on your skin!

For hair, use it as a leave-in conditioner. Towel dry damp hair, apply a small amount ( about the size of a quarter in your palm)  from top to tips. Leave it in. The next time you shampoo you'll see the results!  It also works beautifully as a natural makeup remover or a soothing balm for minor irritations.

A little goes a long way. A drop or two is often enough!

Yes. Every batch exceeds food-grade standards. Our oil is free from additives, contaminants, and chemical residues making it suitable for premium skincare and wellness applications. It's safe to use as a lip balm and coconut oil pulling and is the finest grade of coconut oil available. 

Our coconut oil is gentle and nourishing, making it suitable for most skin types including dry, normal, and combination skin. However, we recommend patch testing first, especially if you have sensitive or reactive skin. It is not recommended for acne-prone skin. 

Coconuts are classified as drupes, not tree nuts. The FDA recently removed them from the tree nut category. If you have a general history of sensitivity or allergy, consult your healthcare provider before use and always do a small patch test.

Shelf life is at least one to two years with no loss of efficacy. Store in a cool, dry place away from direct sunlight. Keep the lid tightly closed to maintain freshness. 

We do not offer bulk buys or oil for private label formulations currently. We do offer quantity buys for events and retail distributorship. Contact us for prompt quotes and logistics help.

Yes, we do! Wholesale pricing is available for retail partners. Please contact us directly with a bit of info about your business and we’ll provide a new wholesale account information package. 

Yes! We occasionally offer free shipping on all U.S. orders as part of our promotional campaigns. As long as the free shipping offer is visible on our website, it’s active - no code required.

We currently ship only within the U.S.

Just send us a message with your request. We’ll respond promptly with the details.

We accept a variety of secure and convenient payment options, including:

 Visa, MasterCard, Amex, Apple Pay, Google Pay, and most others.

We’d love to have you join our coconut tribe! Just send us a quick message through our Contact Page with your email and we’ll add you to our coconut wireless for product launches, exclusive offers, and seasonal updates.

 We respond promptly and genuinely strive to offer exceptional service every step of the way. Your experience matters to us, and we’re committed to making it as smooth and joyful as possible.

Any other questions reach out to us!

Yes, coconut oil is excellent for all types of tattoos. Apply generously to pop the color, preserve the color and relieve dryness and ash. Coconut Oil is the best possible tattoo conditioner you can use. A significant number of our customers buy it to take care of their tattoos!

Orders typically arrive within 5-7 business days. Once your order ships, you’ll receive a tracking number so you can follow its journey to your doorstep.

We are shipping from Hawaii a very remote island archipelago so occasionally you will experience delays. Sometimes USPS chooses to place larger orders on the ‘slow boat’ just like the old days. We do not have a say in those somewhat arbitrary decisions. If you need a larger quantity (a dozen or more) on a quick timeline, contact us for options.